CIO Operations challenges
Countdown to success,….or Failure!
Time is ticking away. Many IT organizations MUST demonstrate to the business that they have IT under control. Many are still struggling. However as IT becomes increasingly critical to business operations they can no longer afford to fail. The consequences to business performance, for business risk, for business loss of image or money is unacceptable. In the words of Gene Kranz, Flight Director of Apollo 13. “…Failure is not an option!”
 
“Countdown sequence started…..”  
 
  We must demonstrate our added value to the business  
  Our IT operational performance poses an unacceptable risk to business operations.  
  We will be (are) adopting Quality, Process or Governance improvement projects  
  We must adopt a formal way of demonstrating control and compliance  
  We need to break-down organizational “Silos” and deliver end-to-end services  
  We need to adopt Key performance mechanisms for steering our performance  
  We need to improve our use of management control & reporting tools  
  We must show we can deploy IT solutions quicker and more reliably.  
  We need to be able to do more high value IT projects with existing budgets & resources  
  We must invest in solving the above issues or else……….  
 
Come and learn how to help solve these issues
The ‘Apollo 13 – an ITSM case experience’ is an interactive business simulation workshop. Participants will see, feel and experience the benefits of applying best practices on organizational performance: ‘cost of ownership’ , ‘effectiveness and throughput of processes’, ‘increasing availability and continuity of business operations’ & ‘customer satisfaction’.
In 1970 Gene Kranz and his team delivered operational excellence…..Could you perform as well? Do you dare to try? Can you afford to fail?