ExecITIL Programme
How does ITIL® (the IT Infrastructure Library) support your organization’s transformation efforts? How does it fit into the context of broader of business expectations for the role and value of IT? Does IT actually help your business to reduce costs and increase revenue? What is the impact of IT Service failure or disruption?
ITIL® V3 extends the scope of the framework beyond the Operational domain. Version 3 positions ITIL® as an IT Governance framework which brings it into the domain of IT decision makers.The ExecITIL workshop aims to help address the following key issues:
- How do we position IT Service Management as a Strategic Asset - what is our Service Strategy?
- How do identify Service Opportunities?
- How do we Design Services to align with the expectations of our customers?
- How do we Transition Services into the Production environment in a way that minimizes risk and disruption?
- How to we realize the value of Good strategy, design and transitioning through effective Service Operations
- How do we Continually align Services with the Changing technology, organizational and business environment through a process of Continual Service Improvement?